POSITION SUMMARY: 

The Receptionist is the first point of contact for Casa de Modesto and is responsible for managing the front desk on a daily basis while performing a variety of basic administrative and clerical tasks.

ESSENTIAL FUNCTIONS:

1.     Receives visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

2.     Answers, screens, and forwards incoming phone calls to the appropriate individuals.

3.     Provides information to the general public, residents, visitors, and other interested parties regarding activities conducted at the organization and location of departments, offices, and to residents.

4.     Ensures Reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

5.     Manages the Resident morning check-ins.

6.     Receives, sorts and distributes daily mail/deliveries.

7.     Maintains office security by following safety procedures and controlling access via the Reception desk (monitor logbook, issue visitor badges)

8.     Assists with preparing the quarterly Casa de Modesto Newsletter, Rambler and monthly menus for distribution to Residents.

9.     Schedules Resident appointments and updates appointment calendars.

10.  Distributes facility keys to staff as necessary.

11.  Creates maintenance work orders for Residents and staff.

12.  Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

13.  Performs other various clerical receptionist tasks as needed and assigned.

NON ESSENTIAL DUTIES

1.     Maintain the highest level of confidentiality at all times.

2.     Maintain business/professional boundaries with all staff, management and outside vendors.

3.     Attends and participates in department meetings and other required trainings.

4.     Complies with safety standards and ensures the safety, health and welfare of staff, residents, and guests at all times.

5.     Provides encouragement, guidance and resources to staff and residents when needed.

6.     Adheres to company and departmental policies and procedures.

SAFETY and STANDARD OF CONDUCT:

The employee will comply with and support the Casa de Modesto Safety program.

The employee will comply with and support company Standards of Conduct.

MINIMUM QUALIFICATIONS:

1.     High school diploma or equivalent required.

2.     Must be 18 years of age or older.

3.     Some previous work-related skill, knowledge, or experience preferred.

4.     Ability to operate and utilize all computer functions and have wide knowledge of program usage including Microsoft Office suite of products.

5.     Knowledge of modern office procedures, methods, and computer equipment.

6.     Must have good active listening skills.

7.     Strong and effective customer service, telephone and verbal communication skills.

8.     Professional attitude and appearance.

9.     Ability to be resourceful and proactive when issues arise.

10.  Ability to read, write and communicate to residents, staff, families, vendors, and all business relationships in English language.

11.  Must be able to communicate with all levels of staff in an effective, neutral and professional manner.

12.  Ability to function as a member of the team in a multi-task environment.

13.  Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and changing conditions.

14.  Ability to pass a criminal background clearance check, physical, and TB test.

Since 1965 Casa de Modesto has offered senior living at its best. We provide the highest quality of care at all levels. Independent living, Assisted Living, Memory Care, Skilled Nursing and Medicare certified physical therapy rehabilitation – we have it all in one place.

Casa de Modesto’s staff are more than employees; they are part of a family that is built on a foundation of compassion, support, care and value to others. They are committed to a mission of touching the lives of the Senior community that we serve with heartfelt services, upholding company values. We’re always on the lookout for dedicated and passionate team members who are willing to embrace our mission here at Casa de Modesto. Your enthusiasm, professionalism and expertise is an integral part to the environment that we try to maintain for our residents. We encourage you to explore the opportunities we offer and take part in our friendly, open and caring community where you’ll feel like part of a family dedicated to serving seniors and providing them with a real home atmosphere along with the care they deserve.

POSITION SUMMARY:

The Resident Care Assistant (R.C.A.) job entails the ability to provide residents with comfort, safety, and personal care while meeting all life enrichment needs in an assisted living and memory care environment. The R.C.A. also provides assistance with all household responsibilities including activities, dining, light housekeeping, activities of daily living (ADL), and other duties as assigned. The R.C.A. is required to be knowledgeable in Alzheimer’s and dementia care, and effectively communicate with residents living with the disease. Attendance at meetings and ongoing dementia training is required. The R.C.A. is responsible for managing resident medication and treatment according to the physician's orders. The R.C.A. must be able to be an effective part of household team, initiate tasks, and work independently if necessary.

MINIMUM QUALIFICATIONS:

1. Must be 18 years of age or older.
2. High school diploma or equivalent required.
3. 1-2 years of experience working with the elderly, and/or experience working in a residential care facility for the elderly (RCFE) preferred.
4. Must have a basic first aid and CPR card. Required to obtain within the first month of employment. Must maintain an active certification during employment.
5. Medication Training Certificate is required and must be obtained within the first month of employment. Must demonstrate proper medication monitoring, and maintain an active certification during employment.
6. Must successfully complete required dementia care training upon hire and annually thereafter.
7. C.N.A. certification preferred.
8. Point Click Care (PCC) and Electronic Medical Record (EMR) experience preferred.
9. Must have self-motivation. Able to initiate tasks as instructed.
10. Understand and demonstrate proper use of documentation.
11. Understand proper hydration and nutrition and how it relates to the elderly and those living with memory impairment.
12. Basic computer knowledge and experience preferred.
13. Must be friendly, patient and compassionate when dealing with residents.
14. Must be 18 years old or older.
15. Ability to pass a criminal background clearance check, physical, and TB test.
16. Must have valid CA Driver’s License and employment authorization document.
17. Ability to read, write and communicate to residents, staff, families, vendors, and all business relationships in English language.
18. Must be able to communicate with all levels of staff in an effective, neutral and professional manner.
19. Ability to function as a member of the team in a multi-task environment.
20. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and changing business conditions.

COVID-19 considerations:

All Caregivers are required to be fully vaccinated against COVID-19 with their booster shot if eligible.

At CdM, we are proud to be an equal-opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristics protected by law.